FAQ: Skip Beat

Check out the project updates on Kickstarter

Will the DVD and Blu-ray be region coded?

Yes, the DVD will be region R1, and the Blu-ray will be region A.

What about other rewards like the soundtrack, or items signed by the Japanese creative staff?

I have rights to the videogram (DVD and Blu-ray) and select categories of merchandise (such as apparel and printed items). Unfortunately, I couldn't get access to the soundtrack or artwork signed by the Japan-side creative staff.

What about subtitles and audio tracks?

In addition to the English dub, we will have the original Japanese audio with full English subtitles, and song/sign subtitles to go with the English dub. You will be able to turn off the subtitles for the DVD, but not for the Blu-ray.

What are the sizes for the jacket? Sizing chart here: http://piedinc.com/jacket/

Sizes are unisex

For sizes above 4XL, please ask the backer to select the "4XL+" size and email me directly at skipbeat@piedinc.com with their measurements.

What are the materials for the jacket? The jacket is satin with lightweight lining so it can be worn year round. It is made out of 100% polyester material and is manufactured by a reputable clothes maker in Pakistan called Pels Verk.

What are the sizes for the t-shirt Sizing chart here: http://piedinc.com/t-shirt/

Sizes are unisex

For sizes above 4XL, please ask the backer to select the "4XL+" size and email me directly at skipbeat@piedinc.com with their measurements.

What are the materials for the t-shirt? The t-shirts are 100% ringspun cotton. They are manufactured by a reputable clothes maker in Pakistan called Pels Verk.

How will the rewards be shipped? The shipping/handling of the rewards is being handled by Righstuf, the leading anime online retailer in North America. http://www.rightstufanime.com/

All rewards will be shipped via USPS 1st Class Mail (for Canada, USPS 1st Class International Mail).

Will the rewards be offered for retail sale later? A limited selection of the rewards will be offered for retail sale via Righstuf (http://www.rightstufanime.com/) and Amazon in 2017.

Shipping Updates

Current Estimated Shipping Date: January 2017

We are committed to creating the best possible release for Skip Beat, and need additional time for the dub. The dub is scheduled to be complete in late October. After the dub completion, the major milestones will be: Authoring Disc replication and packaging Fulfillment/Shipping We will keep you updated along the way. It's been an amazing journey so far - beyond our wildest dreams in fact. Thank you for making it all possible! Ann Pied PIper, Inc.

Last Updated At: 08/24/16 | See Kickstarter Update
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the project is locked down for shipping. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://skipbeat.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my pledge will be shipped, charged or locked down?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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